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Our Esteemed Clients
 
We at Sivisis were very keen on the quality of operations. We wanted advanced supervisory controls and real-time reports to ensure maximum productivity from our call center processes. Ameyo’s supervisor dashboard became the ultimate tool for us. The interface provided bird’s eye view of agents, queues, call traffic and resources that could help us identify any breach in SLA’s and hence faster resolution of the issues. Ameyo’s reporting module was quite effective in providing us business specific reports in the format we preferred.
R Saravana Kumar
MD
Sivisis BPO
 
 
 
Overview

New-age Enterprises need customizable solutions that can use technology strategically to yield demonstrable RoI without shooting costs. Industries such as Communications, Outsourcing, BFSI, insurance, mortgage, technology, hospitality, retail, entertainment and government have unique business processes and business models. Solutions from Drishti address such unique business requirements of different industries.

With strong expertise in Communications technologies, we have identified needs of every vertical in order to design a solution that is apt for a number of business models. Drishti ensures maximum Return-on-Investment (RoI) for Captive or Outsourced Contact Center, Domestic or International Contact Center, running processes across different verticals, with VoIP or TDM technology.

Our flexible and adaptive technologies allow you to -

Better Customer Interaction and satisfaction
Facilitate optimal resource management
Lower attrition and ensure employee satisfaction


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