More than 90% of business interactions broadly fall in one of the categories- customer and technical support, telemarketing and sales, collections, market research or directory services. Whether you have a captive or an outsourced contact center, you will seek a competitive edge with a solution that

Customer Support

Quality support ranks as the most decisive factor for most organizations during expansion and evaluation phases. We ensure that you do not compromise on the quality of your service on account of high installation, maintenance and expansion costs. Our inbound solutions such as Interactive Voice Response (IVR) system with IVR Designer, Automatic Call Distributor (ACD), Voice-Logger, Unified Messaging (E-mail, Chat, FAX, SMS), Reporting, CRM and database integration will enable you to exceed your customer expectations consistently, and enhance your brand image and customer loyalty.

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Technical Support

Technical support is more dominant in technology based industries such as telecommunications, electronics, consumer goods and automobiles. It is also pervasive in finance and banking sectors. Trouble shooting, user support and installation assistance are some of the most common technical support tasks for customers. Our comprehensive inbound solution will not only help your agents attend to customers quickly, it will also help you organize your data so that your customers know exactly where to look for the desired information. IVR and ACD facilitate better queue management.

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Telemarketing and Sales

The ratio for lead-customer conversion depends on manifold factors- workforce effectiveness, optimal lead tracking and management, carefully planned processes, sound strategy, among other. Your campaign efficacy can be enhanced by increasing your outbound call rates, reducing your interaction times with faster service, and ensuring that the right agents talk to quality leads. While an ordinary contact center solution may automate your outbound processes, it may not be able to optimize your call rates, or ensure that no lead is lost because of poor dialing technology. Our award-winning outbound solution has been created to make the best use of your investment in terms of time and money. It empowers you to increase the quantity, as well as quality of your outbound campaigns.

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Collections

Debt and payment collections are among the most pervasive functions across all organizations. Our Predictive Dialer, IVR, ACD, Voice Logger, Reporting, Unified messaging, and CRM capabilities are perfectly suited for workload management, process optimization, optimal customer engagement and compliance. Drishti's powerful tools help you maximize collections, manage and train workforce effectively, and refine processes & strategies.

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Market Research

Market research is a very important tool to gauge the market condition. Businesses, by understanding the market trends, can chalk out their strategic plans to stay ahead of their competitors. Improper and inadequate market research can be devastating. With Drishti's repertoire of innovative contact center solutions, you can collect comprehensive data via direct calls, multimedia messaging, and voice records and present that data to your customers. Our solutions help you maximize call rates, make use of comprehensive multimedia features and track information with ease.

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Directory Services

Directory services enable firms and individuals to seek products, solutions and services in a fast, affordable and efficient manner. You are instrumental in creating new relationships between your audience as well as your clients. As a directory services provider, you need to ensure that your information is up-to-date and complete for an audience to look-up. Your agents need to not only call up new clients to verify new content, but also verify older content. Simultaneously, your agents should also be communicating with revenue-generating clients who wish to advertise in your directories as your credibility and reputation grows.

With our comprehensive contact center solutions, your agents will be constantly verifying listings with those listed on your directories. They will also be able to make sales calls routinely to priority prospects who are interested in buying space in your directories. Strong lead management will empower your agents to follow-up with your prospects and track correspondence on a routine basis.

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Order Management

Directory services enable firms and individuals to seek products, solutions and services in a fast, affordable and efficient manner. You are instrumental in creating new relationships between your audience as well as your clients. As a directory services provider, you need to ensure that your information is up-to-date and complete for an audience to look-up. Your agents need to not only call up new clients to verify new content, but also verify older content. Simultaneously, your agents should also be communicating with revenue-generating clients who wish to advertise in your directories as your credibility and reputation grows. With our comprehensive contact center solutions, your agents will be constantly verifying listings with those listed on your directories. They will also be able to make sales calls routinely to priority prospects who are interested in buying space in your directories. Strong lead management will empower your agents to follow-up with your prospects and track correspondence on a routine basis.

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Ticketing & Booking

Helpdesk (Customer and Technical Support), telemarketing & sales, collections, market research and directory services broadly cover more than 90% of the processes in any contact center. Drishti's inbound, outbound and blended solutions also cater to highly focused processes that may be specific to certain industries. For example, logistics, manufacturing, entertainment, and travel & hospitality may require customized services for specific functions.

Ticketing & Booking relate mostly to travel & hospitality (railways and air travel), entertainment (cinema, amusement parks, concerts, and shows). A comprehensive customer interaction solution is indispensable for organizations that deal with online transactions and online booking. DACX Ameyo, with integrated multimedia channel (Voice, Chat, SMS, E-mail, Fax) is ideal for organizations that wish to expand their business through multiple channels. With our inbound and blended solutions, you can ensure wider accessibility for your prospects, and increase the volume of your business.

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